INQUIRIES

info@ultimum.io

+420 225 991 932

SALES

sales@ultimum.io

+420 225 991 932

SUPPORT

support@ultimum.io

+420 225 991 933

Support and Management Services

Software Support

  • Source files repositories

  • Upstream updates and merging of patches

  • Package repositories for Debian, Ubuntu, Centos

  • Per-customer repositories

  • Specific package versions keeping as long as needed

  • Security patching and hardening

  • SLA on reaction time

Operation Support

  • Resolution of incidents identified in deployment

  • Incident categorization and resolution

  • Provision of patches in repositories

  • Dedicated 24/7 Service Desk and Hotline provided

Deployment Management

  • Complete management of operations done by Ultimum

  • Monitoring with Ultimum Monitoring included

  • Complete log management done by Ultimum

  • Proactive testing of deployment

  • SLA on uptime

  • Operations compliant with ITILv4 standard

  • ISO/IEC 20000, ISO/IEC 27001 certified